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A VPN, or virtual private network, encrypts traffic between your device and the VPN service. It helps protect your connection on networks such as public Wi-Fi and makes websites see the VPN server's address instead of your home IP address. A VPN is one layer of privacy, not a guarantee of anonymity or protection from every online threat.

KEN is an Android app with a WireGuard-based VPN, scam checks and other security tools. Features and server access depend on your plan and app version. See the current Free vs Pro comparison.

Download KEN from the Google Play Store, open the app and follow the onboarding steps. Sign in or create an account when prompted, then approve Android's VPN connection request. After that, you can connect from KEN's Home screen.

Use one of the sign-in options shown in the app, such as your email address and password or Google sign-in. Your plan and registered devices are linked to your KEN account.

Yes. KEN Free does not require a paid subscription. It includes unlimited data on one device, with reduced speeds and a limited free server selection. For the latest inclusions, compare KEN Free and KEN Pro.

KEN Free includes unlimited VPN data on one device, at standard speed and with a limited server selection. Pro adds more locations, higher speeds, up to 10 devices and extra security tools. See the full comparison.

KEN Free supports one registered device, while KEN Pro supports up to 10. You can view and remove registered devices in your KEN account.

A previous installation can still appear in your account's registered-device list. Reinstalling does not necessarily free that slot.

1. Sign in to your KEN account in a browser and open Devices.
2. Review the list and remove the old registration you no longer use. Removing a device revokes its access; do not remove another device you want to keep connected.
3. Return to the Android app and try signing in again.

If you cannot identify the old entry or still cannot sign in, contact support. Never send your password or verification codes.

1. Check that your KEN subscription is active in Google Play subscriptions, using the Google account that made the purchase.
2. Check that you are signed in to the same KEN account you used when subscribing, then close and reopen KEN.
3. If Pro still does not appear, contact [email protected] with your KEN account email and Google Play order reference. Do not purchase a second subscription to fix this.

Keep passwords, verification codes and payment-card details out of your message. Google's subscription guide explains how to find and manage the original purchase.

Cancel through the provider you originally used. For a Google Play purchase, open Google Play and go to Payments & subscriptions, then Subscriptions. For an eligible web or card purchase, use the billing controls in your KEN account. Paid access normally continues until the end of the current billing period.

Start an account-deletion request at kensecure.com/delete-account. Deletion and retention are handled as described in our privacy policy. Deleting an account does not itself cancel a store subscription, so cancel through Google Play or your original billing provider as well.

KEN processes account and operational connection records to run the service. Its operational VPN session records do not contain full URLs, page paths, search terms, destination connections or non-DNS traffic content. Separate DNS-query logging can apply when traffic uses a KEN DNS resolver. Read the privacy policy for the categories of data, processors and retention details.

Android provides system-level Always-on VPN and Block connections without VPN controls. When supported and enabled in Android's VPN settings, these controls can prevent other apps connecting outside the selected VPN. KEN can help surface connection state and reconnect, but behaviour ultimately depends on your Android version and device settings.

Split tunnelling lets you choose which apps use the VPN route and which connect directly. It can be useful for a local service or banking app that does not work as expected through a VPN. Split tunnelling is a KEN Pro feature on supported app versions.

Try a nearby location from the Fleet screen, then compare with the VPN briefly disconnected. Network congestion, distance, your original connection and plan limits can all affect speed. You can also run KEN's Speed Test to compare results consistently.

First confirm the internet works with the VPN disconnected. Then choose another location from Fleet, reconnect, and restart the app if needed. Our status page checks the public API, not individual VPN servers. If you still can't connect, contact support.